• Thomi

AR: A Game Changer in Hospitality Training

Augmented reality (AR) enables employees to get shoulder-to-shoulder training, for just- in time learning. It offers a game-changing way of delivering personalized training, anytime-anywhere.

With ‘See-what-I see’ instruction, users can watch an instructor demonstrate exact steps to follow. Users see their physical environment, overlaid with additional colors, mark-ups and layers of information.

Imagine being able to work hands-on with every person in every location. This is achievable with AR immersive training for new and experienced workers. The upside for hospitality training in restaurants and hotels are enormous.

Reducing The Costs of Turnover

As training managers and HR professionals know: the hospitality industry has one of the highest turnover rates in the country. The data shows an astronomical amount of turnover, rising to 74.9% in 2018, according to the National Restaurant Association.

This translates into non-stop training, extremely high costs for training, and of course, trainer burnout. The revolving door creates havoc and works against the productivity achievements of an agile, highly functioning team.

The heat is on to attract new talented workers and leverage the insights of retiring workers. As the bar rises, forward-facing learning and development leaders are seeing new ways to connect people with just in time training.

Why AR Works So Well

Augmented reality is highly attractive for food service and hospitality because it is: • Highly visual • Activates hands-on kinesthetic learning • Provides ‘side-by-side’ style of training

• Offers a fun way to learn-and-do at the same time • Engages learners instantly • Enhances recall with just-in-time training • Appeals to workers with diverse needs and learning styles

AR is easy to deliver with a smart phone—creating maximum mobility for training employees—anywhere, anytime. Mobile delivery is a big plus in terms of current technology, ease-of-consumption, affordability, and personalization. AR training can be delivered via a smart phone, making it natural choice for immediate use.

6 Applications for AR in Hospitality

01. Safety Training

AR is ideal to deliver safety trainings, without the costs of labor and travel of on-site trainings. This is transformative, especially for training in remote locations, training on uncommon emergency procedures or machinery. Consider the savings for delivering safety training for new employee orientation and bursts in seasonal hiring.

02. Updates and New Procedures

AR is a great way to deliver updates, changes in procedures, and certifications. Employees are able to just in time training for news, changes and product offerings. And, it’s available anytime, at any location.

03. Faster Fixes—Hands Free

For training purposes, seeing and doing at the same time is the best way to enhance learning and recall. AR headsets are a logical choice, enabling workers to learn in real- time, while completing a task. This has a dramatic impact on productivity, and truly hands-on application.

04. Serving Size

A research study found AR to be effective in helping users visually estimate serving sizes. This has immediate benefit for efficiently training kitchen staff, line workers and food servers.

Additionally, using AR may be of further value for hospitality in estimating correct portion size. Imagine the tremendous benefit this can bring to consumers, as well as nutritionists and dieticians.

05. Serving Placement

One of the benefits of AR technology is schematics and lighting. A physical object, such as a pizza, can be shown in real life, with the blueprint and lights showing precise placement of toppings. In the case of pizza, this may be a prescribed number of pieces of pepperoni. What a simple use, with tremendous benefit.

Imagine how this could transform success rates for new employees. With AR lighting and schematics, achieving error-free placement can become a reality. Additionally, projection technology can illustrate precise slicing and portions. Picture how much reduction in waste, improvement in time and quality when a new employee instantly does the job right, from the very first time.

06. Maintenance and Repair

Every restaurant location and kitchen has a ongoing need for maintenance, service and repair. Just imagine... Foodservice technicians, equipped with AR headsets, are able to

take apart and reassemble products for rapid fixes, maintenance and repair. Instead of needing to rely on a field service technician, these tasks can be performed by a less skilled employee, with the help of AR instructions.

On-site employees can perform routine maintenance. Field service technicians can use AR feedback, getting hands-on tips from remote experts, saving time and reducing costs. This saves travel, reduces time lost, reduces time waiting for a technician. Direct virtual feedback leverages knowledge across your entire organization.

CocaCola is using AR technology to significantly reduce travel costs, diagnose and solve issues, and operate virtually. This has improved quality control, and access maintenance information in real time.

The technology makes it safer, cheaper and more effective to train employees. AR is a game changer especially when training employees on expensive or complex equipment, uncommon events, and standard procedures.

Imagine what’s possible in your organization.

In Summary

AR provides just-in time training, collaborative learning and real-time visual feedback. Augmented Reality training and feedback enables hospitality and restaurant employees at get real-time answers.

This is an unparalleled way to achieve consistent quality, boost skill development, and enhance recall.

It’s not just a new technology—it’s a transformative in connecting people. AR technology infuses real-time virtual learning with human contact and authentic insight. Putting people first, AR opens up thrilling possibilities to enhance the real world in real time. This technology is unlocking tremendous benefits in Hospitality training and real-time feedback.


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